·       Do you have a passion for the automotive industry and enjoy problem solving?

·       Are you looking for a role that combines your automotive knowledge with your ability to manage paperwork and data?

Davis Chevrolet Airdrie is seeking an experienced and customer-oriented individual to join our Service team as a Warranty Administrator. This is a full-time, TEMPORARY position with an approximate term ending date in April of 2026. The Warranty Administrator supports the Service Department by providing an exceptional customer experience to our customers as well as effectively processing warranty claims for the dealership. The successful candidate will receive a base salary plus an opportunity to earn a monthly bonus based on performance.

Essential Job Responsibilities:

·       Process and track all warranty claims while ensuring proper documentation and policy adherence with a high degree of accuracy to ensure quick resolution

·       Communicate and work closely with the service team to gather information on necessary warranty claims

·       Communicate with General Motors to resolve warranty issues and ensure compliance with their policies

·       Process all Transportation Damage claims as per GM policy and procedure

·       Ensure all payments and paperwork are processed correctly and completed accurately

·       Track and assist in service shuttle pick-ups/drop-offs

·       Provide customer service support such as responding to customers at the front desk, answering inbound general service calls, booking appointments, vehicle pickups and addressing customer requests and inquiries

·       Provide additional administrative support for the Service Department as required

Qualifications & Requirements:

·       Previous experience in warranty administration is an asset with bonus points give to those with GM experience

·       Exceptional customer service skills with the ability to effectively communicate both verbally and in writing

·       Strong attention to detail, problem-solving skills and the ability to multitask in a fast-paced environment

·       Proficient with computer systems with the ability to quickly and effectively navigate multiple software programs

·       Valid driver's license with the ability to pass a criminal record check

Why our Employees Choose Davis Airdrie:

·       Industry-leading health and dental benefits and employer matched RRSP's so you and your family are covered

·       A stable, family-owned business who takes pride in being involved in the community

·       Breakfast, lunch and snacks prepared at our in-house bistro by a red seal chef!

·       We have an amazing team and regular employee gatherings such as BBQs, charity events and much more

·       Ongoing support, training and development opportunities.

·       Career advancement – We develop our team and promote from within!

·       Travel reward program so you can travel on us beginning at 5 years of employment

·       Group wide employee pricing discount program on vehicles, service and parts