Are you experienced in the automotive industry and enjoy providing a strong customer focus?

Are you looking for a company that treats you like family and makes a positive contribution to your community?

Okotoks Nissan is looking for a SERVICE ADVISOR to join our team!

Our ideal candidate has at least 2 years of experience in a dealership setting, with preference given to those who have previous automotive service experience.

Why you BELONG at Okotoks Nissan:

• Industry-leading Health and Dental benefits that provides a wide range of coverage for you and your family; including coverage for: massage, physio, acupuncture, orthodontic, and so much more!
• The option for a Health Spending OR Wellness Account after 2 years of service!
• RRSP program that is employer matched after 1 year of service
• We offer Flex Days on top of Vacation so that you don’t have to worry about your income or waste vacation days if you’re sick or need to attend appointments
• Travel Reward Program that allows you to travel on us beginning at 5 years of service
• We have regular employee gatherings such as BBQs, charity events and much more
• Support from management and other team members to help you succeed
• A stable, family-owned business that has been part of the community for over 5 years

Key Responsibilities:

·     Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem

·      Complete walk around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate

·      Create work orders, describing customer concerns to help technicians diagnose what repairs are needed

·      Obtain the customer’s approval for estimates and answer questions and address concerns the customer may have

·      Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair

·      Perform other duties as assigned

Who is Our Ideal Candidate?

• At least 2+ years of experience in an automotive dealership setting. Bonus points for those with Nissan experience!
• Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty
• Strong written communication skills to accurately detail customer concerns in each work order
• Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding is considered an asset
• The capability of working independently, managing your time and workflow and have the ability to work congenially with other team members
• Proven time management and organizational skills with the ability to manage multiple demands
• Valid Driver’s License