Service Coordinator

Are you naturally organized with a knack for administrative tasks, looking for a role that will allow you to use your mechanical aptitude and problem solving skills?

Chinook Equipment in Pincher Creek is looking for a Service Coordinator to join our team. The Service Coordinator will work closely with the Service and Parts Team in our Branch and will be responsible for work order creation, warranty documentation, appointment booking and maintaining long-term customer relationships. 

What You'll Do:

• Oversee and administer warranty claims, ensuring all details are met and in compliance with manufacture guidelines and conditions
• Understand warranty policy manuals and coordinate with the Centralized Warranty Writer to ensure all appropriate documentation is received & recorded from technicians on service jobs to obtain maximum reimbursement from OEMs
• Schedule and book service work appointments both in the shop and in the field to provide timely service for customers
• Follow up on calls and emails, and recent work completed
• Monitor monthly work orders and close for month end tasks
• Help monitor service truck maintenance/NSC requirements
• Provide quotes for customers on jobs
• Revision of technician comments on service invoices, ensuring the correct notes are input for the customer to read
• Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
• Maintain effective communication within the department and with other leaders in the Branch; working together to identify opportunities and resolve issues
• Direct shop hand for duties and responsibilities

• Strong administrative skillset with a knack for problem solving 
• Having a mechanical aptitude and understanding or experience with farming/heavy equipment is considered a strong asset 
• A team player committed to working with all stakeholders of the business to ensure goal alignment and achievement
• Strong analytical and decision making skills with pride in attention to detail
• Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees
• Proficient with computer programs with ability to adapt to constant changes
• Valid driver's license and ability to pass a criminal record check

Why Work with Chinook Equipment?

• Competitive pay with benefits and paid vacation
• Positive work environment with a supportive leadership team
• Opportunity for career advancement