Service Advisor
Are you a great
communicator who thrives in a fast-paced and people-first environment?
Imagine using your strong
customer service skills to effectively solve problems and keep things moving,
with the opportunity to
earn a base salary PLUS bonus...
Westlock Motors is looking for a customer
service expert to join our team as a Service Advisor. The Service Advisor is
the liaison between the customer and the service technicians, working with
customers to determine vehicle needs and provide information and guidance
during their service experience. Working at Westlock Motors doesn’t feel like
another job, it’s an opportunity to build a career with a team that feels like
home.
What You’ll Do:
·
Listen to the customer’s
description of vehicle symptoms to gather information on the nature of their
vehicle’s mechanical problem
·
Complete walk
around inspections and review prior service history to recommend additional
needed service and preventative maintenance to the customer when appropriate
·
Create work
orders, describing customer concerns to help technicians diagnose what repairs
are needed
·
Obtain the
customer’s approval for estimates and answer questions and address concerns the
customer may have
·
Provide
accurate quotes to customers and follow their repair orders throughout the day
to keep the customer informed of the status of their vehicle repair
·
Perform other
duties as assigned
What You Bring:
·
Exceptional
customer service and verbal communication skills to develop relationships and
ensure customer loyalty
·
Strong written
communication skills to accurately detail customer concerns in each work order
·
Knowledge of
automotive systems is considered an asset
·
The capability
of working independently and within a team environment
·
Proven time
management and organizational skills with the ability to manage multiple
demands
·
Previous
experience is an asset but not required as an automotive Service Advisor or
similar
· Valid Driver’s License
What we Offer:
· Incentive-based
Compensation: We offer a base salary plus a bonus plan based on the
performance of the department – which you have a direct impact on!
·
Industry-leading health and dental benefits package
·
Employer-matched RRSP Plan
·
A welcoming team that treats you like family
·
Regular community involvement
·
Other rewarding benefits such as regular social
gatherings, travel rewards, employee pricing, and more
