Service Advisor
Are you an experienced Service Advisor who has a passion for providing exceptional customer service and enjoys connecting with people?
Do you want to work for a company that values what you bring to the table?
Bridge City Chrysler is seeking a dynamic and customer-focused individual to join our team as a Service Advisor!
We are the newest member of the Davis Auto Group, which has had roots in the community for over 36 years and prides itself on its customer-centric approach, where the customer's needs come before the sales.
Experienced Service Advisors can expect to make $100,000 + a year at our dealership.
Why You BELONG at Bridge City Chrysler:
- Competitive compensation plan that offers a base salary plus bonus
- Industry-leading benefits, including health, dental, orthodontic, paramedical services, and Short-Term and Long-Term Disability Benefits, so you have income support in the event you become unwell.
- Your choice between a healthcare spending account or a wellness account after two years of employment.
- Employer-matched RRSP plan and Travel Rewards Program
- A stable, family-owned business that takes pride in being involved in the community.
- Ongoing support, training and development opportunities.
- Career advancement – We develop our team and promote from within!
- Group-wide employee pricing discount program on vehicles, service and parts
Key Job Responsibilities:
- Listen to the customer’s description of vehicle symptoms to gather information on the nature of their vehicle’s mechanical problem
- Complete walk-around inspections and review prior service history to recommend additional needed service and preventative maintenance to the customer when appropriate
- Create work orders, describing customer concerns, to help technicians diagnose what repairs are needed
- Obtain the customer’s approval for estimates, answer questions and address concerns the customer may have
- Provide accurate quotes to customers and follow their repair orders throughout the day to keep the customer informed of the status of their vehicle repair
Experience and Skillset:
- 2 to 4 years of experience as a Service Advisor within the auto industry is preferred. Bonus points for those with Chrysler training.
- Exceptional customer service and verbal communication skills to develop relationships to ensure customer loyalty.
- Strong written communication skills to accurately detail customer concerns in each work order
- Knowledge of automotive systems and the ability to explain systems and repairs to customers of varying levels of technical understanding is considered an asset
- The capability of working independently, managing your time and workflow and having the ability to work congenially with other team members.
- Proven time management and organizational skills with the ability to manage multiple demands.
- A Valid Driver’s License
- Experience working with the Dealer Management System, Tekion, is an asset
- Completion of a satisfactory background check.
Make the most important move of your career and come join our team, which is one of the best in the automotive industry! If you feel like you would be a great fit for this position, apply today!
